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The Integration Centre
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#	Item
101	BY JOE FLEISCHER Taking Agent Training Beyond the Classroom Y Add to Reading List Source URL: www.ulysseslearning.com Language: English - Date: 2014-06-17 09:27:38 Alternative education Distance education E-learning Agent-based model Skill Call centre Simulation Mentorship Intelligent agent Education Computer telephony integration Telephony
102	Economic Integration and Cross Border Logistics: Myths and Realities Ruth Banomyong (PhD) Director, Centre for Logistics Research Add to Reading List Source URL: internationaltransportforum.org Language: English - Date: 2015-03-30 11:57:45 Economic Research Institute for ASEAN and East Asia Structure ASEAN Community Organizations associated with the Association of Southeast Asian Nations Association of Southeast Asian Nations International relations
103	Background notes Hybrid War – A New Security Challenge for Europe Prepared by Andis Kudors, Executive Director of the Centre for East European Policy Studies Introduction Russia’s aggression in Ukraine by occupying Add to Reading List Source URL: www.parleu2015.lv Language: English - Date: 2015-03-04 00:39:53 South Ossetia war Russia Vladimir Putin European integration Istanbul summit Foreign relations of Russia Asia Europe Earth
104	Background notes Hybrid War – A New Security Challenge for Europe Prepared by Andis Kudors, Executive Director of the Centre for East European Policy Studies Introduction Russia’s aggression in Ukraine by occupying Add to Reading List Source URL: parleu2015.lv Language: English - Date: 2015-03-04 00:39:53 South Ossetia war Russia Vladimir Putin European integration Istanbul summit Foreign relations of Russia Asia Europe Earth
105	Program on the Geopolitical Implications of Globalization and Transnational Security GCSP Policy Brief Series The GCSP policy brief series publishes papers in order to assess policy challenges, dilemmas, and policy recom Add to Reading List Source URL: www.gcsp.ch Language: English Geneva Centre for Security Policy Enlargement of the European Union Cyprus dispute European integration Politics European Union Political philosophy Foreign relations of Northern Cyprus Accession of Turkey to the European Union Politics of Europe
106	Vocalcom provides leadingedge call center technology in the cloud that supports any communication channel and delivers an exceptional customer experience. Connecting with customers has never been this more convenient, us Add to Reading List Source URL: www.vocalcom.com Language: English - Date: 2013-08-19 14:29:45 Computer telephony integration Videotelephony Interactive voice response Call centre Voice over IP Call-recording software Telax Hosted Call Center Electronic engineering Telephony Electronics
107	The 8 Questions to Ask To determine if your Monitoring & Coaching Program can be Improved Authored by Daniel Ord, Founder & Strategic Advisor, OmniTouch In my many years of training and consulting on Call Centre Monitori Add to Reading List Source URL: www.omnitouchinternational.com Language: English - Date: 2013-06-09 05:40:52 Quality assurance Coaching Call centre Computer telephony integration Telephony Evaluation
108	First Call Resolution: The primary metric for healthcare contact center excellence The Affordable Care Act is creating an increase in customer service inquiries to health insurance providers. Combined with legislative pr Add to Reading List Source URL: www.prcnet.com Language: English - Date: 2014-02-04 19:31:11 Computer telephony integration Telephony Call centre
109	Zeacom Introduces ZCC Operator Console for Lync and Integration with Enghouse Interactive Quality Management Suite 5.0 New Operator Console Extends Customer Experience Management Beyond the Contact Centre Auckland, NZ, 3 Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2013-07-30 18:32:07 Software Marketing Microsoft Lync Interactive voice response Unified communications Avaya Customer experience Microsoft Lync Server Videotelephony Electronic engineering Zeacom
110	Zeacom Introduces ZCC Operator Console for Lync and Integration with Enghouse Interactive Quality Management Suite 5.0 New Operator Console Extends Customer Experience Management Beyond the Contact Centre Sydney, AUS, 31 Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2013-07-30 19:35:11 Software Marketing Microsoft Lync Interactive voice response Unified communications Avaya Customer experience Microsoft Lync Server Videotelephony Electronic engineering Zeacom

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